Returns & Exchanges Policy

We want you to love your Fabrika1972 leather goods. If you're not completely satisfied, we're here to help.

Return Eligibility

To be eligible for a return or exchange, your item must meet the following conditions:

• Returned within 7 days of delivery date
• Unused and in the same condition as received
• In original packaging (if applicable)
• Include proof of purchase (order number or receipt)

Items That Cannot Be Returned

Due to the handcrafted nature of our products, the following items are not eligible for return:

• Custom or personalized orders
• Items that show signs of use or wear
• Items damaged due to misuse or improper care

How to Initiate a Return

To start a return or exchange, please follow these steps:

1. Contact us via our Contact page with your order number and reason for return
2. Wait for confirmation - We'll send you return instructions and a return authorization
3. Pack your item securely in its original packaging
4. Ship the item to the address provided in our return instructions
5. Track your return - We recommend using a trackable shipping method

Return Shipping Costs

Customer responsibility: You are responsible for return shipping costs unless the item is defective or we made an error.

Defective items: If you received a defective or damaged item, we will cover the return shipping costs. Please contact us immediately with photos of the defect.

Tip: We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Refunds

Processing time: Once we receive and inspect your returned item, we will process your refund within 3-5 business days.

Refund method: Refunds will be issued to your original payment method.

When to expect it: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.

Exchanges

If you'd like to exchange your item for a different model or color:

• Contact us to check availability of the item you want
• Follow the return process above
• We'll ship your new item once we receive the returned product
• If there's a price difference, we'll either refund or charge the difference

Damaged or Defective Items

We carefully inspect every wallet before shipping, but if you receive a damaged or defective item:

• Contact us within 7 days of receiving your order
• Provide photos of the damage or defect
• We'll arrange a replacement or full refund at no cost to you
• We'll cover all return shipping costs

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

1. Check your bank account again
2. Contact your credit card company - it may take time for the refund to post
3. Contact your bank - there may be processing delays
4. If you've done all of this and still haven't received your refund, please contact us